Perlo is well known for its extensive, industrial, ground-up construction portfolio. A drive around the Portland Metro area’s commercial districts will surely include buildings completed by our teams. In fact, a recent review of the City of Canby demonstrated that Perlo has completed most of their tilt-up buildings, and a glance at the Wilsonville area shows much the same. It is less well-known that Perlo completes commercial construction in a wide variety of market sectors outside of the industrial space, including:
Approximately 30% of our project portfolio each year is made up of projects outside of the industrial market sector.
Additionally, roughly $25 million of our annual revenue to date is completed by our elite Special Projects Group, which is a dedicated cohort of project managers and superintendents that work exclusively on small repairs, renovations, tenant improvements and sustaining projects in every market sector we serve. Today, we will explore the history and growth of our talented Special Projects Group (SPG). They serve an important role in our organization, and they are often the backbone of developing new relationships, maintaining existing ones, and providing excellent customer service to our clients for the lifetime of their buildings.
The Inspiration for SPG
The Special Projects Group was formally established in 2009 when Perlo’s ownership saw a need to better serve our customers between large building projects. Perlo would be commonly called out to expand a building or build an additional structure for a past client and, while touring their facility, discover that they’d hired a smaller contractor to complete minor renovations in between. It wasn’t that they didn’t want to use Perlo; it was that they didn’t think we would be interested in such small work. Unfortunately, the quality these owners received for these smaller projects was often poor.
Thus, an idea was born: a dedicated group of project managers and superintendents that worked specifically on smaller projects, including repairs, renovations, tenant improvements and sustaining projects.
Small Beginnings for SPG
The ideation for this group was given to a two-person team in 2009. Armed with company resources and empowered to establish the department’s structure and flow, the two created a framework and performed small projects to the tune of $250,000 in revenue in the first year. Projects within the department included all kinds of small repairs, such as:
- Concrete slab repairs
- Service repairs – bollards, door replacements, maintenance
- Small wall repairs
- Turning two offices into a single conference room
- Tenant improvements
- Floor restorations
- Emergency repairs – vehicle crashes, roof collapses, storm damage
While the revenue number was small, the need for Perlo’s services was evident. Clients were delighted to find they could call on their trusted general contractor for both large and small project needs.
A Trajectory of Growth
Following SPG’s creation in 2009, the group continued to grow and expand their volume, nearly doubling revenues each consecutive year. As the group grew, their processes refined, and the department structure became more precise, efficient, and highly effective. By 2018, the department had grown to nearly $ 17 million in annual revenue, with four full-time project managers and six field superintendents regularly completing these small construction projects for both current and new clients. Projects also continued to grow in technicality and complexity, including:
With a 24/7 emergency line, customers could call anytime for regular work, including emergency repairs. Some of these projects have included:
Les Schwab Sandy Boulevard
Graybar Roof Collapse
In addition to these larger emergencies, SPG regularly completes repairs on existing spaces from vehicular collisions, damaged truck docks, forklift collisions at interior columns, and even a couple of building repairs due to trains colliding with exterior walls! For example, during the extreme 2021 winter storm, we promptly responded to six roof collapse emergencies and quickly repaired the majority.
Today’s Special Projects Group
Currently, the team still services our existing and new clients for ongoing maintenance, repairs, and upgrades for all their project needs. In addition to service items, SPG is focused on bringing awareness of their experience in the Tenant Improvement market sectors, completing projects from small carpet and paint renovations to multi-million dollar build-outs.
Our tenant improvement focus has received the most growth over the years, both in revenue and processes. The cohesive team works closely to coordinate labor and subcontractors for projects that are often fast-paced and mission-critical for our clients.
Our talented and dynamic SPG stands out amongst the crowd for their ability to respond quickly and efficiently. Our superintendents are empowered to self-perform a multitude of work. Overall, our team holds exceptional awareness of tenant improvement skillsets and experience.
Perlo’s Special Projects Group is available any time for repairs, renovations, tenant improvements and sustaining work. If you need these types of repairs, you can call us anytime at 503.624.2090 or email email@example.com to get connected today.